Privacy Policy

Last Updated: April 2026

ABC Water & Air (“we,” “us,” or “our”) is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, contact us by phone, or use our online scheduling tools.

Information We Collect

We may collect the following types of personal information:

  • Contact information: name, email address, phone number, and service address
  • Service request details: description of the HVAC or plumbing issue, appointment preferences, and service history
  • Online scheduling data: information you provide through our online booking tools, including timestamps, service needs, and marketing attribution data
  • Phone call recordings: calls to and from our business may be recorded for quality assurance, training, and dispute resolution purposes
  • Website usage data: IP address, browser type, pages visited, and other analytics data collected through cookies and similar technologies

How We Use Your Information

We use the information we collect to:

  • Respond to your service inquiries and schedule appointments
  • Provide, maintain, and improve our HVAC and plumbing services
  • Communicate with you about your service requests, appointments, and follow-ups
  • Process payments and maintain service records
  • Improve our customer service through call recording review and training
  • Analyze website usage to improve your browsing experience
  • Comply with legal obligations and protect our rights

Third-Party Service Providers

We use third-party service providers to help us operate our business and serve you. These providers process your personal information on our behalf and are contractually obligated to use it only for the purposes we specify. Our service providers include:

  • ServiceTitan: We use ServiceTitan as our field service management platform to manage customer records, schedule appointments, dispatch technicians, process invoices, and record phone calls. ServiceTitan processes your personal information as a data processor on our behalf. For more information about how ServiceTitan handles data, please visit ServiceTitan's Privacy Policy.
  • Analytics providers: We use Google Analytics and similar tools to understand how visitors use our website.
  • Payment processors: We use third-party payment processors to handle payment transactions securely.

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

Phone Call Recording

Telephone calls to and from ABC Water & Air may be recorded and monitored for quality assurance, training, and record-keeping purposes. By calling us or receiving a call from us, you consent to the recording of that call in accordance with applicable state and federal laws.

Cookies

Our website uses cookies and similar tracking technologies to analyze website traffic, personalize content, and improve your browsing experience. You can control cookie settings through your browser preferences. Disabling cookies may limit some functionality of our website.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete your data. To exercise any of these rights, please contact us using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

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